Relocating and Your Telecommunication Services
June 13th, 2010 // 6:45 pm @ admin
If you are relocating your business then you should be aware that business phone companies are going to need time to be able to deal with the relocation of your office phone lines, so it is important to make sure that you give them enough advance notice before you actually relocate. If you have a PTSN phone line then the whole process is a lot more straight forward, whereas an ISDN phone line can take as long as up to eight weeks. You should also be aware that if your relocation date changes then you will be moved back to the bottom of the waiting list, meaning that it will take even longer. Here is the different relocation times that you will need to know:
PSTN 5 – 7 working days
ISDN 2 10 – 20 working days
ISDN 10/20/30 20 – 60 working days
Office Multiline 20 – 60 working days
ADSL Internet 3 – 7 working days after the PSTN line is functional and the number provided.
In most cases, it will usually be PSTN phone lines that are set up first. The best thing that you can do is to make sure that you tell the phone company all of the details that they are going to need, such as what needs to be relocated and what doesn’t. Some of the things that you are going to need to discuss with the phone company include:
• Can you transfer your phone number?
• Can you transfer your fax number?
• Will you need a number redirection?
• Do you need a line for an alarm?
• Do you need a line for ADSL?
• What is the benefit of obtaining a 1300/1800 number prior to relocating?
• Will you need new equipment such as a new phone system or cabling?
It is also important that you make sure that you give your phone company the exact details of your new address. This is important because if you give the phone company the wrong details then the order will be put back again, meaning that you will have to wait even longer for everything to be set up. In some cases you will be able to keep your phone number, but if you cannot then it would be wise to set up alternative numbers whilst the relocation is in process. Considering a 1300 or 1800 number is the best way to go in most cases.
The next thing that needs to be carried out is to make sure that everything in your new location is in place. This means checking that all of the cables are in the correct places in order for the phone lines to work correctly. You are then going to need to make sure that you have given the phone company details of anything else that is needed. You are going to need to have cables in place for each workspace. You should plan all of these different things before you actually relocate to make sure that the process goes as smoothly as possible.
It is important that you plan the relocating process carefully. For example, you are going to need to make sure that you can fit it around your work load in order to make sure that the phone relocation is as simple as possible. As mentioned above, in some cases you will be able to keep your business telephone number, but if you have to have a diversion number then you will have to pay the charges that come with the service.
Another thing that you need to keep in mind is that before your Business Telephone Systems can be taken from your previous location, your technician is going to have to set up diversions to your new business numbers. This is important because if it is not done in enough time then an emergency diversion has to be set up which will cost you a lot more money.
A final point to remember is that the process of relocating your Business Telephone System is the responsibility of your small business telephone systems maintainer and not the phone company. The process should be planned thoroughly and carefully. The time that it will take to relocate varies, depending on the size of the actual PABX Systems. Your new phone lines need to be active before you relocate your Office Telephone Systems. This is also a significant point in time to decide if your current Office Telephone Systems will continue to suit your business requirements into the future. It may be the opportune time, whilst relocating to install a new Office Telephone Systems at your new premises prior to relocating. This way you are also able to spend some time setting up your new office phone lines and Office Telephone Systems to make sure it is all operational before your relocation, and you never know but we may be able to assist you in the sale of your old system through one of our installers.
Category : Blog & Uncategorized
