Top 7 office telephone systems features

Top 7 office telephone systems features

June 14th, 2010 // 3:38 pm @ admin

For businesses it is important to make sure that the best business telephone system features are installed. There are a variety of features available for your PABX system, and some are more effective than others. Let’s take a look at the top seven small business telephone systems features.

1. Voicemail. Every office phone needs to have some sort of voicemail feature in place, and there are many reasons for this. Obviously, if a customer calls and there is nobody available to answer the phone then there has got to be a way for them to be able to leave a message. If there is no voicemail feature then a company is going to lose business. A voicemail system provides a way of allowing customers to leave a message if nobody is available to take their call.
2. Music or messages on hold feature. When a large volume of customers are calling at the same time it can be difficult for staff to handle and answer all calls. With music or messages on hold feature a piece of music is played or a message is repeated to the customer until their call can be answered by a member of staff.
3. Greeting Message. A greeting message provides a great way of a business introducing themselves before the caller actually gets through. The set greeting message is played before the phone starts to ring. This is helpful for many different reasons. For s a start, it reassures the caller that they have dialled the correct number. A second benefit is that it gives the business a chance to say anything that they want to say to their customers.
4. Auto Attendants. Auto attendants are great for large businesses, they provide a method of communicating with customers without staff having to man the phones themselves. This is a good method of answering general customer queries as a Frequently Asked Questions message could be used as part of the auto attendant feature.
5. Call Transfer. If there are many departments to a business, then a call transfer feature is essential. In order to put a customer through to the right department, a member of staff will have to use the call transfer feature. This will then put them through to another member of staff in the correct department who can then deal with their query. This saves a lot of time and money for both the customer and the business.
6. Line Hunt. Every business telephone systems need Line Hunt, it is a great feature for large businesses who experience large volumes of calls is a line hunt feature. When a customer calls and the lines are busy then they will usually be put on hold. With line hunt the system will find or ‘hunt’ for the next line that is free, meaning that the customer can get through a lot quicker.
7. Conference Calls. Conference calls are important for large businesses, particularly for those who have international departments. With conference calls several members of staff can have a meeting at the same time, saving time and also letting everyone know what is going on at the same time.

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